Yes, please call +61 2 9789 5666 to place orders over the phone.
I am having difficulty placing an order?
Please call +61 2 9789 5666 during business hours for assistance.
What payment methods does accept?
Payments can be made Direct Deposit, Credit Card over the Phone, PayPal or Afterpay.
Can I amend my order once placed?
Yes, simply call +61 2 9789 5666 during business hours or email info@drakespride.com.au & if your order has not yet been shipped, we will gladly assist you to amend your order.
How do I know if my order was successful?
Once order has been placed you will receive a confirmation email with your order details.
What if my order is incorrect?
Simply call +61 2 9789 5666 during business hours or email info@drakespride.com.au & if your order has not yet been shipped, we will gladly assist you to resolve your order.
Payment information
Can I return my order?
Yes, we are happy to accept returns within 14 days in item is unused.
What if my item is damaged or faulty?
All our range have Warranty terms which apply but vary depending on the item. If you goods are received faulty, please contact us immediately and we will assist you in resolving the issue.
How long will it take to process a return?
As soon as we receive returned goods we will process within 48 hours.
Why does the refund amount exclude delivery?
Shipping costs were used to ship goods to you. If incorrect item was shipped to you, then Drakes Pride Australia will cover the shipping costs to replace goods.
Need more help?
Simply call +61 2 9789 5666 during business hours or email info@drakespride.com.au & we will gladly assist you.
